About Hackney Direct

Hackney Direct was founded in 2004 by a two experienced taxi drivers who wanted to change the way customers ordered taxis. Hackney Direct wanted to move away from the automated cab booking systems and deliver a more personal service. Using automated booking systems, we feel the customers were missing that personal touch and decided to do something about it. Hackney Direct puts the customer through directly to one of our many experienced taxi drivers, who rest assured, know exactly what they’re doing.

Within months of launching, Hackney Direct was a massive success with customers and from then on out, we’ve expanded our fleet and service to meet the demand. We now operate over 50 licensed 5, 6 and 7 seat hackney carriages. We aren’t a private hire company, we only operate fully licensed hackney carriages with wheelchair accessibility.

How The System Works

Our system is fast and efficient and helps streamline the process of ordering a taxi, it couldn't be simpler! The customer dials 0151 601 8888, the call is the transferred directly to the next available driver, who will be logged in via their mobile phone. Your driver will tell you how long your taxi will be. You should never expect to wait more than 10 minutes for any taxi and our average waiting time is 5 minutes. Callback is also available on request, please ask your driver for more information.

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